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OUIBUS phone number: +33171530180
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OUIBUS User Reviews
4.0 out of 5 stars
User reviews from travelers who booked their tickets with OUIBUS
Ratings and Reviews (30)
Was late almost 2hrs to my destination. I had to cancel my bookings.. very bad service... No time sense. No wifi in the bus for 8hrs.
The bus was superb, driver polite, delays presumably due to heavy traffic. Our only complaint was at the bus station which didn't display any of the information that was on our ticket. We were looking for a bus which stated its destination was Biarritz airport but couldn't see that, or a bus number on the display. We had to enquire at a busy information desk to discover that we needed to get on the bus for Paris. This may have caused us to miss our bus.
An awful service. Arrival times were not correctly reported. We were delayed by three hours and no support was given to seek compensation, onward travel, or accommodation due to missed travel connections.
Horrifying and terrible. Two hours late. Missed my connecting train even though I had two hours to catch it if the bus would have been on time. Ending up stuck in London for the night now - what a nice end to my holidays. Thanks for absolutely nothing.
The bus was clean and comfy. I really like our drivers on both trips. Approachable and friendly. I just wish the AC wasn't ramped up high because we were all cold and shivering throughout the trip. I wish I had packed a jacket or a blanket but it was July and outside was very warm.
Exceptionally nice and helpful bus driver, spoke Spanish, French and English. He was so friendly and helpful. Makes for such a pleasant bus experience. Compliments and thanks to the July 20th bus driver on the 0630 route departing San Sebastian to Paris!
As this was an overnight trip I put my seat back and was immediately verbally attacked by the person behind me and many around her because she said she didn't have enough leg room. She also started kicking the back of my seat. Finally everyone settled down and I noticed most of the riders had put their seats back. Bus should provide more leg room. Also early morning someone was carrying on loud telephone conversations with no consideration for the rest of us.
Unfortunately we were so late from Paris that we missed our connecting bus to Birmingham and the bus driver mentioned our national express tickets would transfer to the next bus...Well, they didn’t and they wanted to have us call a number to transfer them. The whole process was so frustrating and I needed to be in Birmingham for 13h to see my sister graduate. I came all the way from Las Vegas to see her and was not going to miss it. I didn’t wait for the next bus and I went to Euston instead to catch a train.
Bus was emaculately clean. Driver communicated well and informed passengers when the bus would be stopping for breaks and the duration of the breaks. The standard of driving was great and the ride was smooth.
Very hard to find where the bus stop was, had no help loading luggage on the bus - had to climb under bus and rearrange luggage of everyone already on board with no help from driver until very end when he said there was space on the other side. Bus air conditioning was also very bad and would have liked if there were more places to charge devices. When we got on the bus our seats were taken also.
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